Attempt to scan from another network-connected computer to see if this computer is the cause of the problem. Reboot your computer and the power to your Brother machine. Make sure your computer is connected to your Local Network (SSID), and not reconnected to the ISP hotspot. Some ISP routers are set up to broadcast an additional hotspot from their customer's network connections (ex. Click here for instructions on how to disable the Windows Firewall. A firewall or security application may be blocking your Brother machine's communication. If the machine still doesn't scan, try the following possible resolutions: If the machine scans, then the scanner and driver are working correctly and the issue is resolved.

Once the installation completes, attempt to scan a document again. Install or reinstall the Brother software. Once your computer restarts, go to step 13.ġ3. When the uninstall is complete, click Yes to restart your computer.ĭ. Click OK when asked to confirm that you want to completely remove the software.Ĭ. If the software is not listed, go to step 13.ī. Click Start → All Programs → Brother → XXX-XXXX → Uninstall. If your machine is not found, then your computer may not be communicating with your machine or you may need to manually configure the machine's IP address in the driver:Ī. Your computer will search for your machine on the network.

If the scanner is not listed, then the driver may not be installed. Click Start → Control Panel → Printers and Other Hardware → Scanners and cameras.Ĥ. Right-click on your scanner in the list and then left-click Properties. If No, connect your machine to your wireless network. Does the IP address appear to be valid for your network?Īn invalid IP address is all zeroes (000.000.000.000), an APIPA address (.x) on an Infrastructure network, or an address within an incorrect range for your network. Check the machine's Touchscreen for any error message and clear it.Ģ.

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